If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.
All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Neat Deluxe certified cleaner
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
You can apply a promo code coupon to a future appointment on the booking page in the Promo Code section above Cleaning Plan, and hit apply. You can use your credits by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.
If you try scheduling and we do not cover your area we will provide you with a full refund.
You can submit a password change request on the customer login page
If you are having trouble logging into your account, please call/text us at (516) 916-7767, or chat us 24/7 on the purple icon below.
Log into your account and update your address in your upcoming booking. Alternatively, you can call/text us at (516) 916-7767, or chat us 24/7 on the purple icon below.
You can submit a password change request on the customer login page. If you are having trouble logging into your account, please call/text us at (516) 916-7767, or chat us 24/7 on the purple icon below to reset your password.
Log into your account and update your card on file. Your new card will automatically be noted as your default card. If you are having trouble logging into your account, please call/text us at (516) 916-7767, or chat us 24/7 on the purple icon below to update your payment on file
We highly recommend starting off your first cleaning with a deep cleaning, Please choose the deep clean option in the bedroom dropdown and choose hours and cleaners requested. If you just want to deep clean a couple rooms, Choose bedrooms and bathrooms as normal, and add number of deep cleaned rooms in the extras section below your personal information. Any problems chat us 24/7 at the purple chat icon or call/ text (5416) 916-7767.
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
We provide services for Nassau County, Long Island and most of Queens, New York.
Sure thing. Check your extras in the booking form, and if they are not listed, simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on extras of the booking form when you select service.
When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. If you are having any trouble, text or call us at (516) 916-7767, or chat us 24/7 on the purple chat icon below.
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service or use of personal equipment.